Welcome to our professional support and digital operations services—where reliability, expertise, and customer satisfaction come first.

Founded and led by Umair Raza, a skilled Customer Support, Operations, and Virtual Assistance Professional with 7+ years of experience, we specialize in helping businesses optimize their workflows, improve customer satisfaction, and manage technical operations smoothly.

Our work spans multiple industries including E-commerce, Telecommunications, Fintech, and Digital Services, enabling us to provide end-to-end solutions tailored to the needs of modern businesses.

Who We Are

We are a dedicated service provider delivering high-quality Customer Support, Technical Troubleshooting, Team Leadership, and Digital Assistance for clients worldwide.

Our approach is built on consistency, accuracy, and problem-solving—key traits developed through years of hands-on experience with:

• Apna Bazar (E-commerce Brand)

• PTML Ufone Pakistan (BPO Campaign)

• Mobitech – China-Based Fintech Company

• International Entrepreneurs as a Virtual Assistant

With a strong command of CRM tools, ticketing platforms, document handling, and client coordination, we ensure every task is handled with professionalism and attention to detail.

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What We Do

Customer Support & Issue Resolution

We deliver multi-channel support through chat, email, calls, and social media, handling:

• Order inquiries

• Refunds & tracking

• Complaint resolution

• Product guidance

• Document verification

• Daily reporting

Technical & Fintech Support

Experienced in troubleshooting payment issues, system errors, and digital platform queries with high accuracy and fast response times.

Team Management & Leadership

We provide team supervision, CSR training, performance monitoring, and workflow optimization to ensure consistent service quality.

Virtual Assistance & Digital Tasks

Supporting international clients with:

• Shopify store setup

• Website updates

• Social media handling

• Basic graphic design

• Invoice creation

• Scheduling & administrative tasks

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Our Mission

To provide reliable, efficient, and professional support that helps businesses grow while enhancing customer experience and operational performance.

Why Choose Us

• 7+ years of multi-industry experience

• Strong communication & client handling skills

• Ability to work with international clients

• Expertise in CRM systems like Salesforce & Jira

• Fast problem-solving and accurate reporting

• Professional, organized, and detail-oriented

We don’t just deliver tasks—we deliver long-term value.

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Contact Us

Have a project, task, or support requirement?
We’re ready to help you streamline your operations and deliver exceptional service.

📧 helloumairraza@gmail.com
📞 +92-322-8454-176
📍 Lahore, Pakistan